RD
Ramarumo D
1 reviews | Active since Nov 2016
24 Nov 2016, 11:32
Unauthorised Billing
<p>On the 1st of November 2016. Telkom decided to bill me for an "early cancellation penalty" against my account for a mobile phone. This amount was so high, it practically clean-out my account thereby jeopardising the processing of other debit orders on my bank account. I had never issued an instruction to Telkom to cancel my cellphone contract with them and there has never been a reasonable explanation from Telkom as to what really happened. I called and complained and explained that I will be reversing this debit against my bank account until such time that Telkom has rectified the issue. In my subsequent call, it was explained to me that the amount has been reversed and that I will be presented with my normal monthly bill, to which I agreed. I however demanded a written confirmation from Telkom that the issue has been resolved and that I will make good on the new correct billed amount upon receiving such a written confirmation. To this day I have not received such and Telkom decided to deactivate my account.</p> <p> </p> <p>I find this act highly unacceptable and have been severely inconvenienced and punished for an issue I never caused in the first place. I'm left with no option but to cancel my contract with them and port my number to another network provider. Telkom may be relatively cheaper but as a customer, Telkom makes you pay for that with bad bad service.</p>
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Replies (3)
Telkom's replyOfficial
24 Nov 2016, 20:01Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply24 Nov 2016, 20:01
Official
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
RD
Ramarumo D's updateReviewer Update
24 Nov 2016, 20:32Thank you!
RD
Ramarumo D's update24 Nov 2016, 20:32
Reviewer Update
Thank you!
RD
Ramarumo D's updateReviewer Update
28 Nov 2016, 17:41I have paid Telkom R2000 + R799.50 which I believes settles the amounts I due for months of October and November. Why is my cellphone account not opened? I need feedback as soon as possible.
I'm really disappointed at the serious inconvenience that Telkom has caused me by not having access to use my phone, which has impacted my critical business activities. This was unwarranted as I never refused to pay except to say that I want confirmation in writing that the incorrectly debited amount has been reversed. Througout I committed to make payment as soon as that is done. As you can see, I have done good on my promise.
I'm really agrieved and I don't want to ever go through that. I work hard to ensure that I fulfil all my financial obligations. I know I'm an excellent payer (you can check my credit record) and I deserve a better treatment. Unfortunately, I don't have confidence in Telkom to give me a professional service rather than to be inconvenienced. I cannot afford that - my line of business does not allow me. I need a realiable service provider and will not hesitate to take my business elsewhere. I am seriously considering that. This is not what you do to a client who has never skipped a payment, especially when you know that it is you who have caused this problem in the first place.
You must understand that I was wrongly debited a huge amount on my bank account because of early cancellation of the contract - WHICH I NEVER ASKED FOR!!! To this day, no one has explained to me why did that happend. I demand to know what really happened.
Extremely disappointed!
RD
Ramarumo D's update28 Nov 2016, 17:41
Reviewer Update
I have paid Telkom R2000 + R799.50 which I believes settles the amounts I due for months of October and November. Why is my cellphone account not opened? I need feedback as soon as possible.
I'm really disappointed at the serious inconvenience that Telkom has caused me by not having access to use my phone, which has impacted my critical business activities. This was unwarranted as I never refused to pay except to say that I want confirmation in writing that the incorrectly debited amount has been reversed. Througout I committed to make payment as soon as that is done. As you can see, I have done good on my promise.
I'm really agrieved and I don't want to ever go through that. I work hard to ensure that I fulfil all my financial obligations. I know I'm an excellent payer (you can check my credit record) and I deserve a better treatment. Unfortunately, I don't have confidence in Telkom to give me a professional service rather than to be inconvenienced. I cannot afford that - my line of business does not allow me. I need a realiable service provider and will not hesitate to take my business elsewhere. I am seriously considering that. This is not what you do to a client who has never skipped a payment, especially when you know that it is you who have caused this problem in the first place.
You must understand that I was wrongly debited a huge amount on my bank account because of early cancellation of the contract - WHICH I NEVER ASKED FOR!!! To this day, no one has explained to me why did that happend. I demand to know what really happened.
Extremely disappointed!