Unattended query

On the 12/08/2019 I called 081 180 I spoke to Andile I was asking about my balance. Andile advised that she will escalate the matter for them to write off R200 that was charged while the full payment was done on the 27/08. She said it will take 48 hrs for the matter to be resolved which was never done.

I called again on the 28 or 29/08 Spoke to Mosa who advised me that they won't reverse the charge I was confused as I received two different answers. She said she has send an email to Andile's Team Leader in Durban he/she will contact me still to date,I've asked to speak to a t/l she said there's no t/l I know she was lying I mean Telkom it's a huge company. Now I need to know is it fair not to be assisted when we get calls to upgrade then this I have 2 contracts with them, I'm patiently waiting to cancel them and move to another provider before I had 3 devices the service sucks I need answers.