unattended issue

<p>on the 26 of november called in the call center and spoke to a lady which the name I did not get she promised me that she will log a case for the matter that i called for but till today she has not even report anything like she promised that I would get an sms with the case number , on the 27th I called again on sunday spoke to Noyolo Nwabisa Mngadi and she reported the case for and when i requested to speak to a team leader she told me that her supervisor was on an escalation asked to speak to a supervisor from another department and was asked what will a team leader from another department going to help you with ...Is that how telkom mobile trains their agents to speak to customers I am very upset because even team leaders there are so *********** the guy I spoke to was Luthando Ngcobo gave him all my details and he said he will send me the name of the agent I spoke too.Till today he has not gotten back to me it is like i am at fault busy sending him emails but he is not responding he is looking at my mails but with no reply what kind of manager is that I am utterly upset with the service I got this weekend this is the email i sent to him up until now he has not responded to me</p> <p>from: Nqobile Gumede ********** />to: ********** />date: Tue, Nov 29, 2016 at 11:14 AM<br />subject: ********** 075<br />mailed-by: gmail.com</p>