Unattended ***** subscription case request

<p>i was notified of a ***** subscription application on 22 Oct - which Telkom picked up and declined and notified me of it.</p> <p>I have requested copies of the *****lent application - the branches cannot give me copies although they can see them.</p> <p>the call centre cannot view the docs and have logged - a case (case number ********** 4) with the Back Office (***** & *******ION MANAGEMENT) - which until now exactly 30 days later - is still not assigned to anyone.</p> <p>My follow up calls are escalated to team leaders to get back to me- no one has called me again.</p> <p> </p> <p>this is Urgent as i want to red flag my ID Number with the SAFPS - but there is no sense of Urgency and the call centre cannot help.</p> <p> </p>