Unattended Fault Query

I logged a fault last week Thursday regarding my landline. This fault is yet to be rectified. I have called Telkom numerous times since logging the fault but still there has been no assistance. I was informed that my fault had been escalated and a technician had been assigned however, when I phoned this morning I was told that there wasn't a technician assigned. I have recently undergone major surgery and need to work from home. I cannot do this without an active landline. I am incredibly frustrated and this is now a matter of serious urgency as I have not been able to work for over a week now. As a service provider this is unacceptable. This is not the first time I have had to use hello peter in order to receive service from Telkom. Please Help.