Unassigned Technicians

My internet went down on the 26th of March, seeing it was a holiday I had to wait for Tuesday to submit my fault, a technician was assigned and came to my house on the 31st and said it is a faulty cable by the exchange and he will sort it out during the day. On the 1st of April I spoke to Khayalethu Mesh who said that someone was assigned and will go out 1st thing in the morning, I also spoke to Mesh in the afternoon and he was not able to give any feed back. Saturday morning I spoke to Masithembu Tyoba and he told me no one is assigned and he cannot do anything to assist me, WHY DO YOU OPERATE ON A SATURDAY WHEN YOU CANT ASSIST A CUSTOMER???? The service is pathetic, while writing this letter, I have been waiting for the past 30 minutes for an operator to assist me, after 40 minutes Masithembu Tyobe replies, lets see what will happen today.....