Unassigned Number

I have been up and down Telkom greenstone since December 2015. I app**** for a business landline with the smart virtual number package. After days of going up and down, I got my package and was given a 011 number. I realized that this number is not working as it was an 081 number instead. I've been waiting for Telkom to sort this out as I have printed business cards with the 011 number which I am told belongs to another customer. It is the 25th of January now and this hasn't been sorted out. Pamela, the manager at Greenstone assured me I'd have the number and it's been more than 3 weeks and I haven't heard from her or anyone from Telkom.