Unanswered

<p>Unfortunately, I have never been so disappointed by a service provider like I have with Telkom.</p> <p>After my husband passed away, I went to register the landline in my name, which was the only problem Telkom has managed to follow through on.</p> <p>At the nearest Telkom office (75km away) I was approached by a sales consaltant with regards to a new internet connection. This is a problem that I also needed to solve, but after being billed for a new router and line, over a month ago, I remain without the connection.</p> <p>This is also not due to lack of trying! I have made several calls to the different Telkom departments as well as having to sit through the automated service call centre .</p> <p>Each time I revisit the Telkom office, 75KM AWAY, I am met with unhelpful consultants who have sent me home with no answers about new router stock expectations and with no follow-up calls - even though I continue to pay the monthly fees.</p> <p>I will be going for the 4th time to visit the Telkom office in hopes that they will have a router .</p> <p>Why is it that I am expected to pay for an internet connection that is yet to be opperational? Will I be refunded or be given addtional data ussage for the trouble that telkom has caused? All questions that I am happy to ask, if only I could speak to a competent Telkom representative.</p> <p>By the time my internet is actually connected I would have paid over R1000 for a service that was not given to me, which is unacceptable.</p> <p>I have been a loyal Telkom customer for the past 60 years and would appreciate a telephone call on the matter, as I do not have either the time or the energy to continue chasing a service that I have already paid for.</p> <p>Mrs H. ***en </p>