Unallocated payment

Good Day. Feb 2024 my payment for telkom didn't go through, because I changed my banking details so the debit order bounced. On the 8th of March, I made an EFT payment of R550 from my old Mutual account.

I went to Telkom in Cresta to ask what was happening because I made payment and my phone is still blocked, when I got there I was assisted by Nonkululeko and told there is nothing he can do but he would advise me to go to the bank and ask them to reverse payment or call billing so they can assist me to allocate the money to the correct account.

I've been calling billing for over a month now, and I've emailed proof of payment on the 13 March 2024 to the email address they gave, which is *** and I got an automatic system response. I will be called shortly with this ref number(REF#_***) on the 19th March I emailed this email address again and received same message that I will receive a call shortly with this ref number(REF#_***) on the same day I decided to call the billing department again and I've been calling them and I kept on getting a different agent and they kept on asking me to send them proof of payment but no one seems to be helping me.

I've send proof to several agents, Olwethu Ncube, Mbali Nkosi, *** , Nobuhle Tshabalala, *** and the manager Blessing Nkosi, I was promised that everything will be sorted, till today my phone is blocked, I'll have to pay end of this month again then what??? My phone will be blocked again, all because of this payment no one wants to allocate to the right account. According to one of the agents it takes 24 to 48 hours for this to be resolved but it's been a month and no one is saying anything. Blessing Nkosi told one of the agents that he called me to resolve the issues, but I've never received a call from him till today.

I called this morning 22 April 2024 again and I spoke to Nompumelelo Monica Msomi who did the same as all the other agents ask me to email proof of payment to her and she will email it to the same email address they have me *** to do a follow-up.

The service I am receiving from Telkom is appalling and very disappointing! Unsatisfied Customer