Unallocated monies

I paid monies into Telkoms account with no proper reference, on the 13.07.2022 I emailed ***, and on the 15th I was asked to send the proof of payments so directly to an consultant, the 21st of July 2022 I again sent the proof of payment to another consultant, today the debit order went off from my account but I dont owe Telkom, I have asked them to allocate the monies that I paid with no reference and they only allocated the one amount. When Telkom debit your account and it bounces back they charge you R200 and I am not paying any R200 on a debit order that was not suppose to go off.