Unallocated funds for ADSL order

I app**** for Telkom ADSL under the order number ********** 169, account number ********** 95 reference number 31 ********** 504 ********** 079 and paid the deposit of R700 on the 10th of Oct 2018 in Telkom Sauer, Marshaltown Jhb, helped by Thapelo. The receipt he gave had the reference number ********** ********** ***4. The payment I did does show on the system but they dont seem to know how to allocate the money to my order because the reference number dont Match. I already called Telkom several times to fix this and went to Telkom Sauer branch, Thapelo keeps telling me hes escalated the matter. Till today the 25th October, the funds are still nit allocated to my ADSL order and billing say they only deal with existing accounts, not new. Is there someone who can fix this? Frustrated?