1 reviews | Active since May 2016

15 Sept 2016, 07:59

Unaithorized ********l Debits off my Account

<p>I wrote to this forum more than 2 months ago. I canceled my cellphone contrac through the proper Channels more than 10 months ago and still have various amounts debited off my Account on any days of the month. A Telkom person by the name of Monieb sent me an e mail 2 months ago to say they would sort out my problem . NOTHING. Not even a phone call ...Follow up e mails...NOTHING .!!!!!!! Amounts of up to R 2000 a day are being taken off my Account, sometimes twice a month. Who can afford this ?? I am beyond frustrated . What pathetic , unacceptable Service .</p> <p>SORT THIS OUT ...ONCE AND FOR ALL !!!!!!!!</p> <p> </p>

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Replies (2)
Telkom
Telkom's reply15 Sept 2016, 12:54
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Telkom
Telkom's reply20 Sept 2016, 11:40
Official

Hi ,

Thank you for taking our call.

Your query is escalated to Retentions for further assistane. Feedback wil follow case ***3

Kind regards

William

Telkom Social Media Team