UNACTIVATED CONTRACT SIM CARD AND THEY REFUSE TO DO NUMBER CHANGE

On 22 September Telkom phoned me and sold a promotional sim-card to me of 10 gig for R99 over 24 months. This sounded like a good offer and so I accepted it. I did tell the consultant that I want to keep my original phone number and not the contact one. She said that that would not be a problem.

They will sort it out for me the moment the sim-card will be activated. On 25 September 2019 the courier company came to drop off the sim-card and I called Telkom moments later to tell them I have received the item. The department working with my query was already closed.

I called the following day, 26 September 2019 and Ntsako helped me also saying that my details was not correctly captured on their database and that he will investigate. He said that he will get back to me but I am still waiting.

I called TODAY, 27 September 2019 and was told that the time for activation has already expired but after she took my details she said she will make work of it.

THE MOMENT I TOLD THE LADY I ALSO REQUESTED A NUMBER CHANGE because I told the consultant whom sold this DAMN sim-card to me that we do not have a Telkom branch in my area, she said that would not be a problem.

1. I WAS BEING **** TO 2. I HAVE A SIM-CARD THAT IS NOT ACTIVATED. 3. EVERYTIME I CALL TELKOM I HAVE TO REPEAT MYSELF AND AM BEING TOLD DIFFERENT NONSENSE. 4. THEY HAVE ALL MY DETAILS AND THIS MONEY WILL BE TAKEN FROM MY BANK. 5. I WANT TO CANCEL THIS CONTRACT .