Unactioned request resulting to over billing

<p>I have taken 2 telkom packages (@ R199 each) for my children end of November 2016, I emphasized to the consultant that these must be fixed to this amount, I cannot afford to pay more than R400 for both packages, she assured me... She told me I was though that a pro-rata will be charged for the remaining 5 days that month.</p> <p>By the 1st week of December, a bill of R1600 was sent to me - when I called in the agent told me it is because there are no limits set on the packages,hence the bill went over. I asked her to please set the limits on both numbers, she confirmed that she has made the changes. The bill in January arrives to more that a R1000 and angain I called in and the agent guy told me that the other package had not been set for limits, he said he had set them. Now in february again, the same thing - the bill is over R800, when I called in the agent told me that the limits are set to one package, guided me through registering and verifying myself...</p> <p>The service is bad there, their calls are recorded I want my money back </p>