Unaceptable Delays in Restoring Telephone and ADSL Service

On the 13/01/2018 I contacted 10210 the fault reporting line of Telkom to report that my Telephone and ADSL Internet Service was out of order. I was supp**** with the following reference number for the reported fault: 353CRK130118. It is now 30/01/2018 and my service is still not restored despite calling daily for a status update on 10210. I have been treated with total indiffence; **** to and mislead by the call center operatives. Firstly I was told it was a bulk fault and the Exchange was Down supplying the Area in which I reside being Honeydew. I was later **** on two occasions to when informed Technicians had been allocated to resolve my fault and would contact me to a point where the names of the technicians where given to me. As of todays call it is now a cable fault. This treatment is totally unacceptable and I expect to receive honest feedback on my reported fault. It is now 17 days the service is out of order and expect the leading telecommunications Provider to live up to their claims of providing the "Best Service" in the industry to Live up to their claims and resolve the issue with my Telephone and ADSL Internet Service. Very disappointing to say the least.