JvdM
Johann van der Merwe
1 reviews | Active since Jul 2015
14 Jul 2015, 16:52
UNACCEPTABLY POOR SERVICE DELIVERY
On Monday July 6th 2015 at 08:46:37 a fault on our Telephone line was reported via the Telkom website platform. Reference number 87CTZ060715 was created and fault logged with a confirmation sms sent to account holder's mobile phone together with an undertaking that \Telkom will endeavor to resolve the problem ASAP."But to date absolutely NOTHING has been done. <br> <br> We find this appalling to say the least that existing customer's faults/complaints are not responded to"
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Replies (1)Telkom's replyOfficial
15 Jul 2015, 07:17Hello Johannvdm,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for further assistance.
Your reference number is SM125631.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for further assistance.
Your reference number is SM125631.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom's reply15 Jul 2015, 07:17
Official
Hello Johannvdm,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for further assistance.
Your reference number is SM125631.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team for further assistance.
Your reference number is SM125631.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
