Unacceptably poor customer services

<p>I have been battling for the past month to have a telkom line installed at home, after orders been cancelled and disappearing off Telkoms system I finally got a technical appointed to install today. I called the call centre at 08:00 to confirm and was told that the technician would be here by 12:00. Come 12:30 I called once again to see where the technician is and was told that their system has cancelled the order and that I must now re order... When asking to speak to a supervisor I am told no supervisor is available. We eventually reach a point where I am told that the call has been escalated and I am given a reference number (984536) and told I can call to follow up on the call before 16:00. Now knowing that a previous escalation I had done had "vanished" off their system I decided to call after 10 minutes, it's now 13:10 and the call centre is closed! Worst service I have ever experienced in my life, the call centre agents do no not know a great deal of what they are doing, the system is always to blame, there is no fallback solution if something goes wrong, the lies (or possibly lack of knowledge) about COB on a Saturday. Totally unacceptable!</p>