MK
MIGAEL K
1 reviews | Active since Dec 2013
22 Jul 2015, 11:01
Unacceptable waiting period
I relocated my telkom line and the pole installation to my house was done yesterday, when I called 10210 they confirm that the technician will come today to finish the installation. This morning I received a message that telkom has rescheduled it for the 30th July, 8 days from now. Why did they confirm yesterday that all will be done today just to reschedule again. This is already the 3rd week since I requested of relocating my line. I want this done today as confirmed or I will take my account to mweb.
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Telkom's replyOfficial
22 Jul 2015, 12:47Hello abriek,
Thank you for making contact with us
This response serves as confirmation that your query has been received and it will be escalated. Feedback will be provided as soon as possible
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM127473
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and it will be escalated. Feedback will be provided as soon as possible
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM127473
Regards
Luleka
Telkom Social Media Team
Telkom's reply22 Jul 2015, 12:47
Official
Hello abriek,
Thank you for making contact with us
This response serves as confirmation that your query has been received and it will be escalated. Feedback will be provided as soon as possible
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM127473
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and it will be escalated. Feedback will be provided as soon as possible
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM127473
Regards
Luleka
Telkom Social Media Team