Unacceptable wait time

My Telkom landline is dead. I therefore had to use my cellphone to call Telkom to try log a fault. The voicemail tells you that a call from my landline will be free, but it is my landline that is faulty so I was forced to use my cell! After almost two hours of holding on listening to the same voicemail message being repeated (that there is a high call volume and response to my call will be delayed) (no kidding!!!!) I got so stressed I started hyperventilating and had to cut the call. Shocking service from Telkom! Now I am faced with a high cell phone bill and I wasted three hours of my time, and got stressed and had to take medication because of this issue ! Eventually logged the fault on line but what about pensioners who can't go online and have very little income and can't afford to hold on for 3 hours or so on their cellphones to try and get through! Totally unacceptable. Plus I will be charged a service fee by Telkom for the month when I have not had a service for approx. 3 weeks of that month! Am seriously thinking of cancelling my Telkom phone.