UNACCEPTABLE WAIT FOR NEW CUSTOMER

Well I recently became a customer with Telkom and I always wanted the internet in my home. So I ordered a Telkom uncapped package which included a modem and free installation. Firstly when you say installation it means installing the set up completely and not showing with no modem what *** Is this ? Secondly you guys did a half assed installation..meaning you put the line on only but without a modem NOW CORRECT ME IF IM WRONG WHEN INSTALLING SOMETHING LET ALONE ANYTHING YOU COMPLETE THE PROCESS AND YOU MAKE SURE THAT EVERYTHING IS UP AND RUNNING. CLEARLY YOU GUYS DID NOT FINISH THE PROCESS ALSO..YOU NEED TO BE MORE CLEAR WITH YOUR INSTALLATION POLICY AS I SPOKE TO ANOTHER COLLEAGUE AND HE TOLD ME THAT ALL YOU GUYS DO IS PUT SOME WIRRING AND THE REST IS YOUR OWN BABY. Also did I mention that im almost TWO MONTHS without a modem and without service. This is my first experience with Telkom and im hesitant to upgrade my service or even recommend you at all#nocustomerobessesion period. I want my modem and I want my service sorted. Lastly I want courtesy call and apology for making me wait so long. The ***** in your court I await a swift response<br> <br> Sincerely disappointed customer<br> <br>