Unacceptable & terrible service towards Businesses

Internet went down on the 9th of February. Phoned our service provider before 09h00, they've advised that the line has already dropped 5 times already that specific morning. Phoned telkom who then said that the fault lies with the service provider. Phoned the service provider, they said again the fault lies with Telkom as their lines are not syncing and keeps on dropping. Logged a fault on Friday the 9th of February at 09h33 due to business internet/line that went down. Phoned them numerous times to follow up and was only advised on the Saturday that logged faults takes 3 - 6 Days to be assigned a technician to come to the property to look. This is/was for a business and to run this business, we need internet. Unacceptable and terrible services towards businesses.