Unacceptable service on upgrade of service

I placed an order 12/12/2018 on an upgrade of my services reference no. ********** 24A, I was told it would take 3 to 5 days, they have even seen 24 hours, to be noted, I have not had emails since Friday and no WiFi and internet since Monday, on calling sales today ref ********** 13 advised that this will take 7 to 14, and no solution provided, other than I must call technical- what is the TAT, why are my current services stopped. on calling technical 450crk260118, I am told it’s not technical, it’s sales, Really!