Unacceptable Service of a Business Client

<p> I am the Proxy for HMA COMMUNICATIONS</p> <p>I was there on the 1st to apply for a new contract Free me 1 gb + 50 min under the company name.</p> <p>We had already ported the number to telkom prepaid as my store did not have the device I was referred to Menlyn the Direct store did not have stock(which i found out after waiting inline for 2.5 hours) and referred me to Menlyn Express store, they had one device available.</p> <p>The Agent Brian cancelled the port in and said it will go faster if we apply for everything together.</p> <p>Now the main problem is that we recieved an SMS to say we are now registered on Telkom Prepaid.</p> <p>There is no order on our profile regarding the new contract.</p> <p>I have been calling the Customer service line and I have been calling the store without success.</p> <p>I am completely ****ed off as the agent didn't listen to me ..</p> <p>I have not recieved any feedback regarding the status of the new contract. Please advise to what is going on. We are ViP clients at our store as we have 20 contracts. My store manager has advised that you are a franchise store and that she can claim the device to be sent to her store. </p> <p> </p> <p>The on Saturday 4 March I drove to the menlyn store to find out that my contract was not processed and the agent told his supervisor he is waiting for a bank statement ,i was never made aware of this and with 20 contracts they should have this available . I had to redo the entire application and my time waisted the agent attached a IMEI number to the order number for a P9Lite Gold 16Gb</p> <p> </p> <p>on Monday 6 March i called the store and no anwer I decided to phone toys r us and leave a message for the store an hour later someone called and was told they will call me back after 4 hours I was advised that the contract was successful but that did not have a device available anymore and they had sold the device with the iMEI number attached to my contract. I asked them why they dont anwer the phone and they advised their phone doesnt have a ring tone and only a light flashes when someone calls so if they dont see it they dont know its ringing !</p> <p> </p> <p>we ported all our contracts over from another service provider and we have 13 contracts up for ugrade on the 23 rd of march . The directors of the company are contemplating to cancel all the contracts linked to our business and seek a new provider. How is it possible that it takes so long for a new contract and then what the hll is going on at that store that they dont care about customer service .</p>