Unacceptable service! No one know whats going on there!

What pathetic service!! Our line was cancelled due to a fault on ourside. After phoning telkom call center and holding for hours a guy called Mohamed told me not to worry our line will be back on in 24 hours(monday) I phoned again on Tuesday, held on for another hour. Just to be told we need to open a new line and pay a R 700 reconnection fee. Telkom still have a R 700 deposit of ours. I told the the lady thats not what Mohamed said, only to be told she does not know a Mohamed. I ask to speak to a supervisor , only to Be told the supervisor is in a meeting (no offer to call me back) . I phoned them again this morning(Wednesday) to ask for progress. She to told me no progress on the system. And she cannot give me eta. This unacceptable as we use the line for work.