UNACCEPTABLE SERVICE LEVELS, STOCK LEVELS & FALSE ADVERTISING

<p>I have decided to not continue with the 3 x mobile contracts with Telkom as well as data.</p> <p>It has been the worst experience of my life; just when I thought my previous</p> <p>Cell phone provider’s service was shocking, you topped it! If this is the initial service I can just</p> <p>Imagine what after-sales service will be like. I started the process on 16 June and today I’m giving up! (27/7)</p> <p> </p> <p>I train CUSTOMER SERVICE to big corporates and small businesses and can tell you and your colleagues</p> <p>that you need urgent assistance in improving your level of service. There seems to be NO sense of</p> <p>urgency assisting customers. I’m sure you all work for a fixed salary?! And not commission.</p> <p> The shop Manager was also not at all sympathetic towards any of the customers</p> <p>In the long queue yesterday. Most of us had complaints. I think the cherry on the top</p> <p>Was to be told by the floor assistant that the 5Gig @ R99 p.m. device is not in stock and</p> <p>Nobody can tell you when it will be in stock. Nothing that I wanted has been in stock and</p> <p>Most of the people in the queue yesterday complained about the same thing as well as the</p> <p>Shocking service from consultants. Isn't that false advertising? You don't have the product; don't know when you will get the product yet you still sign up people! That's totally unacceptable!</p> <p>The fact that 2 employees also lost all my documentation</p> <p>is just totally unacceptable! </p> <p>TELKOM has made severe changes to their shops which make it totally customer UNFRIENDLY!</p> <p>· No labels to where to queue</p> <p>· Random people dressed in ‘civvies’ approaching a person to ask why you’re there??</p> <p>· No corporate identity</p> <p>· No urgency in assisting people waiting on the floor</p> <p>· No acknowledgement of customers waiting on the floor when consultants are not busy with</p> <p>Customers in front of them</p> <p>· A general lack of assistance!</p> <p> </p> <p>Start asking your customers standing in the endless queues daily how you can improve your service. It’s</p> <p>Always an eye-opener.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Venita Labuschagne</p> <p>Cell: 083 ********** </p>