Unacceptable service levels

Further to the fault referenced in my hellopeter report dated 17 feb {1046CRK170215}, Joe, the technician who FINALLY came out last night, 25 feb, told me it was caused by a modem fault and that I needed to exchange my modem. I did this this morning at the fourways Telkom store only to find that the adsl sync issue persists with this new modem.<br> <br> This is clearly a line issue. After a 9 day turnaround time I expect this issue to be addressed and resolved as a matter of urgency.<br> <br> it is impossible to get through to the customer care centre, and i have received no response to several online escalations.