Unacceptable service from Telkom Worcester Mountain Mill Mall

<p>I’ve had a contract with Telkom for over the past 4 years and never had really bad service from them. I took out a Dell laptop contract out on the 07/03/2016 and were the happiest chappie. My laptop never switched back on from so 3 weeks back. I know that the device is still under warrantee and got in contact with the customer care. They told me that I can take my proof of purchase/contract to any Telkom store and the store can book the laptop in for repairs. I got to the store and they told me a different story that…. I must look on my laptop box for the Dell customer care number and should book it in myself. I believed them and when back to go search for this number, but there was no luck. After the first 3 days has gone past and for me to never got to through to the Telkom Worcester Mountain Mill Mall landline ( ********** ), I got in contact again with the customer service centre again. I have told them my story and that I cannot book the laptop in for repairs at the Telkom Worcester Mountain Mill Mall store (as per manager from the store as well). i went back to the store like for the 3rd time... The store manager has asked a trainee to assist (very friendly lady) and simply disappeared. That I only found out a half hour later that she went on her off weekend shortly after I chatted to this trainee. Not saying the trainee wasn’t competent, but I specifically wanted to deal with the manager as she could maybe assist and listen to my story as the call centre agents are telling me to book it in for repairs with them and the Telkom Worcester Mountain Mill Mall are telling me a different story as they are only booking in cell phones in for repairs. She was just in a hurry and this is not good for business.</p> <p>I must say, this is very very bad customer service as was always loyal to Telkom. I know for Telkom it is just another broken laptop, but for all of our valid contractors it is a valuable piece of equipment with very important documents.... I have been to the store 4 times already and dialled Customer Care's number so many times and still with no outcome. I don’t know what to do next</p> <p>HELP</p> <p> </p>