Unacceptable service from Telkom Technical

I have had an issue for weeks with Telkom with regards to my internet line that is syncing at horrible speeds.<br> <br> Each time I get told a Tech is attending, finally on Friday a Tech came out and plugged in a blue phone. listened to something and left with a comment of \I will call out ADSL people about this"<br> <br> My original fault was with ADSL why is this only being done now?<br> <br> now on Monday I was told once again a tech would come out again"