Unacceptable service from Telkom online sales

I am writing to express my dissatisfaction with the service I have received from your online team. I have received such *********** service to say the least. I made an application for an upgrade on 9 June 2025, since then I have not received any communication from you, I have had to call multiple times to find out what is happening(feel free to check the calls logged under my profile) only to receive different stories from different agents. It is quite frustrating to not know what is happening after I have approved a mandate for the device. 3 TIMES!!!!!! I WOULD LIKE THE AGENT THAT PROCESSED MY APPLICATION TO BE HELD ACCOUNTABLE AS IT SEEMS LIKE MY ORDER IS STUCK WITH HER AND NOTHING IS BEING DONE UNLESS I CALL. AS IT STANDS I HAVE NO IDEA WHAT IS HAPPENING AND NO ONE IS ABLE TO ASSIST. CAN THIS BE ESCALATED TO WHOEVER THE AGENT REPORTS TO OR HIGHER. THIS IS UNACCEPTABLE SERVICE ON YOUR SIDE. I NEED THIS RESOLVED ASAP!!!!