Unacceptable service from Telkom!!!

We’ve been having issues with our Telkom and internet line for the past week. Had to make several calls to log faults and then had 2 technicians spending 2 hours at our home. Up until now the issue has still not resolved. I’m on my 3rd call to 10210, I waited for 28 min to speak to a consultant that claimed her system was not available to track my fault logged this morning. This later resulted in the consultant dropping the call when I asked for details to log a complaint. I’m a loyal customer for many many years and am completely dissatisfied with the service received from you. My family and I are reliant on a stable internet connection to perform certain duties for work and school. I trust that my complaint will receive the attention it requires and that we will be able to make use of a service which we religiously pay for.