Unacceptable service from Telkom

Logged a fault with 10210 regarding my ADSL line that stopped working 22-02-2019. Called multiple times thereafter and these are the responses i received from the call center agents.

First Call. We have tested your line and noticed that it is not syncing to the exchange box. I will log this fault, here is your reference number: ********** 022019.

Second Call. Your query is still at our testing center to see if it can be resolved remotely. If not we will dispatch a technician.

Third Call. Sir the reference number does not exist. ********** 022019 was never logged on the system. I will now log it and give you the correct reference number.

Fourth Call. Your fault is at the testing center. I requested the call center agent to please call the testing center and provide me with a more or less turn around time as to when the testing of the line would be completed. His reply " the testing center does not have any contact number, sorry i cant dial them or provide you with a contact number". I asked to speak to the call center manager, i was placed on hold for 20 minutes. The agent took my details and promised to get the manager to call me back. It is 48 Hours later i have received no call from the manager.

Fifth Call. Sir, all D-Link modems are without connection as the D-Link router is down, no turn around time can be given at this point as technicians do no work on fixing exchange faults during weekends.

Additional three calls were made with similar responses.

In conclusion, based on my experience and after talking to several agents, it is clear that all they will do is feed you with false information to get you off the phone. My first two calls were not even logged correctly which displays utter disrespect and disregard for Telkoms customers. Thank you for providing me with a don't care attitude, rude call center agents who lie and promised to call me and never did, and for an internet line that does not work. Your excellent service is much appreciated and i look forward to you debiting my account at the end of this month.

Kind regards, Just another lousy customer