Unacceptable Service from Telkom

I am so angry at Telkom and all their workers especially in the call centers / Technicians that have no idea what it means to keep your customers happy so no customer relationship s****s anywhere & they lie to people. As of 30 Dec 2018 cables where ****** and it took Telkom three weeks to send out a technician to see what the problem is when I already said what it was. And this after me using up precious Prepaid airtime calling them the entire time. Then the tech said he cannot fix it there are more people affected down the line and the cable dept must fix it and now I have been waiting another 2 weeks, more Techs have come and cannot fix the problem always blaming another dept. I keep telling everyone that the phone is not just for internet use but I do have an invalid mother at home who has bleeding on the brain a life threatening situation and if the care giver needs to call an Ambulance that will not be possible because there is no dial tone on my line and Telkom sits on its backside and does sweet F all. But expects money from me on 28.01.2019. Guess what nada you get zippo until my line is fixed and if my mother dies because of this I shall lay a ****** charge against the CEO of Telkom. This situation is unacceptable. I am Tired of South African lack of service and BS. Telkom needs hefty competition like in Germany which has over 20 Telecom companies. Fault number is 40 CTK 301 218. I expect a call from the CEO of Telkom to resolve this quickly. You can only call me between 13h00 – 13h40 during the weekdays. To date nothing is fixed.