Unacceptable service from Telkom

Terrible service from Telkom. I have sold my house last year in Johannesburg. The new owner app**** in Nov to have the telephone line and fibre transfered to his name. He has been to their offices several times and all they tell him is to be patient. After 2 months nothing is still done to this application. I am still getting the bills for the account. On 3 January I visited the telkom store in Canal Walk to follow up on the query. The gentleman by the name of Serabele Phelane assisted me by sending the original person, Anies Sayed, who did the application an email to complete the application urgently. I also sent an email to Anies to please attend to this urgently. I got no reply and I saw it is still not done. I then sent another email this morning to Anies to please reply to my emails and attend to the matter. Again no reply. I am utterly disgusted with Telkom service. I am also cancelling my existing line with them. I had enough. Telkom takes their customers for granted. Terrible terrible service.