Unacceptable service from Telkom

There is ***** on my account and I have complained to different Telkom staff members however it has not been resolved 2 months later. I had 2 contracts with Telkom of which one was expiring end of July. I called the call centre to upgrade the contract around the 20th of July. I called 10213 and chose option 4 for renewal of contract. I didn’t get the name of the consultant but they assured me that I was going to receive the device within 7 days as I upgraded to Huawei P smart for R200. On the 31st of August I received an sms with link to track with the courier company (courier it) how far they were with my order. When I went into the link at the top it showed the consignor details which id 12793-BLS-TELKOM (ILS) then on the details it showed missing freight. I phoned Telkom and was told that the courier guy was hijacked in Roodepoort and I was going to receive the device in 2 days. It has been a month I haven’t received the device but I was shocked when I received the statement for August and the bill was R1882.61 and it also showed on details that I have 3 contracts of which the other one I am not aware of. The number is ********** 478 and they billed me R1561.23 only for that number. I complained at hello Peter and Noleen responded on the 29th of August to say they will deal with it the reference number I received was AI ********** but no one bothered to call me afterwards. Then I received a case number by sms ********** 2. On the 13th of September I called to follow up I spoke to Zondis and sent her an affidavit and copy of certified ID to ********** to officially open a ***** case with Telkom .I still haven’t received any feedback regarding that. On the 27th of August I called the call centre and spoke to Zinim who advised me to go to a Telkom store where they will assist me with more information regarding the ********** number. At the Telkom store (Westgate) Bheki told me that only the call centre can assist me.on the 28th of September I called the sales department and spoke to Shebani at 09:16 who gave me information I needed. Apparently NV Mkhize loaded an application of the ********** contract on system on the 31st of July at 17:43 and by 18:34 it was activated and the device that is linked to the ********** contract is an Iphone8 Plus .Telkom keeps on debiting my bank account. On the 25th of August they debited R1882.61 and I reversed it as I did not authorise them to debit such an amount as my bill was supposed to be R180 for the month of August. On the 25th of August they went into my account and tried to debit 2 different amounts which are R1500 and R882 without authorisation the debit orders returned as my salary only went in on the 26th and I didn’t have enough money. I got charged R360 and then they debited R1500 which went through. I reversed it with my bank and in the process I incurred charges just like I did when I reversed last month. As we speak all my lines are blocked.