UNACCEPTABLE SERVICE FROM TELKOM

I have had no phone for 9 days & no internet. I have reported the problems numerous times, been given reference numbers, escalation numbers but still no service from Telkom whatsoever. Mweb have tried dealing with Telkom as my service provider & still NOTHING. I work from home & without phone or internet I am taking huge knocks. I can not manage another 4 days without the service for which I pay both Telkom & Mweb. Telkom sort this out please!!