Unacceptable Service from Telkom

2 weeks ago I received a call after completing an online request to join Telkom for Home Fibre. I was told everything is set up, I must wait for a call within 15 days from an agent who will come and install the internet in my home. I have since then not received any calls / emails. Also there is no number to call if you're not a paying Telkom client as yet. I have sent numerous emails and call me back requests online, but still have not yet received any response. This is ridiculous, at least send me some kind of communication on how far the process is?! Unacceptable service. I really wish I did not have to use Telkom, but unfortunately for me, Telkom bought 3 blocks in my complex and I am not able to use any other supplier. How stupid can you get? You have client's interested but you don't respond to their request??