Unacceptable Service From Telkom

I have app**** for a ADSL line on 6 October 2017 and have had several feedback that the line will be installed after I contacted them, (not them contacting me) and eventually on 6 November there was a technician at the house. He said that there was a problem with the exchange, and that it will be sorted in 3 days. Needless to say nothing happened until I went into Greenstone Telkom to complain. After a long conversation on 18 November I was told that the query has been escalated. This was the third time I was told that except that the other times were after I was holding on the line from my cellphone for more than an hour. On 25 November I visisted the same Telkom branch and the people on the other line even gave me a reference number for my new escalated query - ********** , and promised it will be resolved by Tuesday 28 November. On giving them a courtesy call today 28/11, I was told that the technician is on his way and would be at the house by 15h30, this did not happen and I called again, and was told by different people different stories, coming down to the fact that the telephone line is a problem in my area but my neighbours have Telkom. I am going to Telkom again tonight to cancel this contract with this parastatal and hopefully getting my deposit back.

Their service sucks