Unacceptable service from Telkom

I took out a Cellphone contract, we received two Iphones in the contract. Within two weeks, my Iphone 5C would not charge any more. We took the phone back to Telkom immediately on the 11th of April. They booked the phone in and asked us just to deactivate the \find my iphone"feature- we did that immediately. After waiting more than a month my wife went to pick up my phone and it was returned to the store UNREPAIRED because they said the \""find my Iphone\"" was active. Nicolas"