Unacceptable service from Telkom

<p>I logged a query to have service charges removed on my account because they were incorrectly billed to my account.</p> <p>I was advised it will take 72 hours for the case to be resolved the case was logged on the 04/01/2017.</p> <p>I called their offices several times and they still have not attended to my query everytime I call in I am advised that their manager will call me back and to date no one has called me.</p> <p>Furthermore yesterday when I called in yesterday to enquire about this case I spent 47 minutes on the phone with Telkom and nothing was done.</p> <p>I am extremely dissapointed and I am considering to cancel my contract with them.</p> <p> </p>