Unacceptable service for Pensioners relying on a Telkom land line for their security and medical emergencies

<p>Been trying to get my parents Land line working as its been down since 4th April 2017.</p> <p>My parents are pensioners and rely on the telkom land line for emergencies like Security and medical emergencies. Their internet mainly used to communicate with medical aid schemes.</p> <p> </p> <p>We have logged the initial complaint on 5 April 2017 ***. Nothing was done, so we logged an escalation on 18 April 2017 Ref 976006</p> <p> </p> <p>Been phoning in virtually daily to check the progress of our query.</p> <p> </p> <p>We have spoken to:</p> <p>Banela 19 April 2017</p> <p>Ayabonga 20 April 2017</p> <p>Mbulelo 20 April 2017</p> <p>Ntombizanele 2 May 2017</p> <p>Nkosekhaya 2 May 2017</p> <p>Siphokazi 4 May 2017</p> <p>Sinethemba 5 May 2017</p> <p> </p> <p>All had different and conflicting stories about what was going on and when our fault would be fixed. They cannot be re**** upon for information as it is inaccurate at the best of times and they really couldnt care less about our situation.</p> <p> </p> <p>The first "commitment" date we received was 26 April 2017 -Needless to say this never happened :-( </p> <p>The secont Commitment date was Yesterday Thursday 4 May- Also needless to say this never happened.</p> <p> </p> <p>At every interaction with the consultant I chatted to I had asked for a manager to phone me back so I could discuss the problem and solution with them. Despite the consultants assurance that some one would phone me back, NO ONE has bothered to phone me back. It seems like team leaders and managers alike are to precious and too important to phone me back. Every time I asked to chat to them they either "hadnt come in to work yet" or were always in "meetings" (wonder how they get work done by being in meetings the whole day everyday :-/</p> <p> </p> <p>I am at my wits end as I am not able to speak to anyone higher other than a call agent that takes my call. They are useless and all they can do is just capture my call on the system.</p> <p>As a last resort I am resorting to Hello Peter in the hope that they can stir some action at Telkom.</p> <p> </p> <p>It really baffles me that Telkom can spend millions of Rands attracting customers to their product and severely upset the ones they have by *********** and lethargic service.</p> <p>My parents have been rendered vulnerable for a month now because YOU Telkom cant fix the faul.</p> <p>Really shockingly bad Telkom.</p> <p> </p> <p>For those wanting to purchase Telkom products, Buyer beware !!!</p> <p> </p> <p>Regards</p>