Unacceptable service for paying customers

I am writing to you as I feel your claims process has failed me, I have you on two occasions in the month of December but you have made not attempt to update me on my claim.

I was advised that I would get a response within day 7 days of logging the complaint which was the 1st of december. On the 2nd of December I received a text notification with a claim reference number. On the 3rd another text was received advising my claim had been sent to claims committee and again on the 6th.

I called you on the 14th and I was advised that you had sent me emails. I advised the lady that I was speaking that I have had no calls or emails from you even though I provided you with 2 email addresses, my personal one and work email. I confirmed my email address and the lady said she would email my handler to send me whatever document was supposed to be sent and this was on the 14th.

I then called you again this morning to find out that there were questions that were never asked and there is a document is was suppose to receive but it was never sent. This makes no sense after I have given you my details a number of times.

I am now reporting this to Hello Peter as I am a Paying customer who has not missed 1 payment and this is the service I receive. I am very disappointed in the way you have dealt with my claim, it is just unacceptable.