Unacceptable Service

I still can't believe the poor service I was provided with. I app**** online for a new contract and within minutes I received a call to verify my details which was on the 29th Sep. On the 30th I received a message stating that my order had been pre-approved and would soon be processed. Today is the 7th Oct and I still haven't heard anything about my order, when I call Telkom instead of them answering my questions they ask me questions. The order can't be found on the system and the worst part is that I urgently need to change the delivery address since the order delayed. I was told it would take 3-5 working days to be delivered whereas 4 working days later the order isn't even processed. The one consultant told me to be patient when I called on Tuesday but she herself couldn't find the order. I don't even know what to do because the only proof I have is a quote reference number which is of no use. I used to prefer Telkom for their best contract deals and service but now I must say that I'm totally disappointed.