Unacceptable service. Exceptionally terrible

<p>So on the 27th of November 2016 I purchased once-off one GB data of the highly advertised freeme boost which I received with other benefits and it will expire on the 28th of December 2016. Since am on contract, on the 1st of December 2016 I received one GB data that I receive monthly and it will expire on the 1st of February 2016. On the 10th of December 2016 I received an SMS notifying me that I have 489 MB left of my recurring all network data (monthly data). On the 11th of December I checked by balances and to my dismay I was notified that I have 761MB of once off purchase bundle and 451 of recurring internet bundle. So this means that once my recurring data that will expire in February 2017 came in, the once-off data that will expire on the 28th of December 2016 was switched off and now on the 28th of December 2017 I will lose 761 MB that will “expire". On the 11th of December 2016 I called Telkom, I kindly requested that they allow the once-off data to be used instead of the recurring data and the response I received was it cannot happen. The reason is because it is "systematically generated". Considering my previous dissatisfaction with this company, being over changed without my knowing, calls not coming though my phone and etc. I think I cannot take anymore. This is terrible. I cannot just lose 761 MB of data because it is systematically generated. Of all the IT people that you pay, are you saying no one can ensure a certain package takes preference? This is unacceptable. </p>