Unacceptable service due to a mistake made by Telkom!!

Terrible services!

We are paying for mistakes made by telkom. They Debitted twice in one month, refunded the one debit order BUT on the statement it reads as a payment that was not recieved by them but is actually CREDIT due to us! Called Telkom and spoke to Nothando, advised me that she made a case and all that ******* and it will be dealt with within 10 working days, We have a ridiculous amount that we must pay now to have the Wifi switched back on, the fault still remain theirs!! Unacceptable from a company as big as Telkom.