Unacceptable service delivery

To whom it may concern,

I have been in contact with telkom on numerous times with regards to a fault on my ftth line with telkom.

Ref number: 416BRK091121

Phoned 8h35 9/11/2021 40min duration, with no answer.

Phoned 12h13 9/11/2021 7m40s duration, was informed that planned maintenance was in effect and no internet for 3 days and I should have been notified. This was a lie as confirmed with a openserve technician in the area.

Phoned 12h24 9/11/2021 24m duration, was told there is a fault as there were others clients that had reported same issue. And it would be attended to. Asked for a supervisor to phone me back. Still nothing.

Phoned 08h32 10/11/2021 2 hour duration, to be told that the issue would be escalated and I asked for a supervisor to call me. While explaining the issue, she put the phone down. Name of representative was Siscinda Giwu.

Phoned 13h07 10/11/2021 31m duration, sipho representative escalated to openserve #157605. Asked again for a supervisor to contact me.

This service is shocking to witness, as I have been with telkom for over 7 years and service had been great til this point. I always recommended telkom services to friends and family.

I'm at a point of canceling my service and moving to another provider that actually wants business.

Regards Mike