Unacceptable Service Delivery

Richline South Africa telephone lines are down for more than 3 weeks already and there is absolutely no understanding of the magnitude of the problem for us as a supplier of luxury goods to the retail market. There is no urgency in solving this pressing issue which result in us losing sales due to no communication facilities available at the business. The emails are operated on a 3G system which is very slow. No one can successfully operate a business like this. I wish urgent action will be taken asap