Unacceptable service delivery

Goodday

I am disgusted with Telkom’s bad service. My service was suspended due to it not being paid. I called in and spoke to a gentleman that told me if I pay 40% I would be able to make a payment arrangements of which they will unsuspend my line. I tried to download the portal or app which will allow telkom to get the payment immediately where it gave me an error. I called again and spoke to a lady who told me to send a screenshot to and *** email. Which I did. I paid the 40% and called in sent my proof of payment where a third consultant told me that this was not correct and that I am suppose to pay the full amount. I requested to speak to a manager or supervisor and held on so long before this supervisor called Waseemah Hendricks to whom I explained my whole story came to the phone. She then said I should send the proof of payment to her and tried to give me her email address at which she said she will try to assist with a very bad line on her side at which I was forced to hang up. She never bothered even to try and call back. I called in again where a lady told me that they have different call centres and the supervisor that spoke to me is not working in their call centre. I asked her to please check who the person was that was the supervisor and she was able to assist with that and to give me her email address. I send her an email with my proof of payment saying why could she not atleast try to call me back. She was very unhelpful. This was at after 10h00 where her response on the email was that she will be in contact me. After 14h00 i sent another email asking what is going on and I explained to her this landline is a business line and why its not on yet where I copied the ceo of Telkom in my email. She then tells a LIE saying that she told me that she would not be able to unsuspend the line as there is still an amount outstanding which is not at all what she said to me on the phone. I asked if our conversation was recorded and she never rep**** and my line is still suspended. I worked in a payment arrangement department. If I paid the total due what was the reason for payment arrangement in the first place if my account was up to date? That does not make any sense. Why would she ask me to send her the proof of payment if she knew it was a payment of R1500 and then turns around and says she did not know it was for that amount. I asked her to please ask her line report or manager to contact me and no one has done so. I am so disappointed. Regards Deidre CPCS *** *** ***