Unacceptable Service Delivery!
<p>I'm utterly disgusted by the Service I've been receiving by Telkom Mobile in Blue Route Mall.</p> <p> </p> <p>Last week Friday my phone went missing and I was in urgent need of a new phone. On Saturday I went in to the Telkom Mobile store in hopes of applying for a new phone. I filled in all the necessary papers and I was told that I'd get a reply within 30 minutes. This never happened. </p> <p> </p> <p>I then went in to the store on Sunday to follow up and it hadn't been processed yet either. </p> <p> </p> <p>Yesterday I rushed to Blue Route Mall after work as my application had been processed and successful. </p> <p> </p> <p>When I got there, the wrong phone colour had been selected. The phone colour I provided was Charcoal/Grey. The phone colour on the system was Gold/Champagne. They then apologised and advised that they will process the application again with the correct colour and it should be ready the following day (today). </p> <p> </p> <p>Today again, I rush from work, get to the store and the application had still not been sent off to be processed. They had not stuck to their word and made me go again. In my time. For nothing.</p> <p> </p> <p>There was no apology and I felt like they were making it out to be my fault. This is really not acceptable. </p> <p> </p> <p>Because of my job, I require a phone. I had to buy a cheaper device elsewhere as I could not wait any longer.</p> <p> </p> <p>I am very close to cancelling my application. This is really unacceptable.</p>