Unacceptable Service Delivery!
<p>I'm utterly disgusted by the Service I've been receiving by Telkom Mobile in Blue Route Mall.</p> <p> </p> <p>Last week Friday my phone went missing and I was in urgent need of a new phone. On Saturday I went in to the Telkom Mobile store in hopes of applying for a new phone. I filled in all the necessary papers and I was told that I'd get a reply within 30 minutes. This never happened. </p> <p> </p> <p>I then went in to the store on Sunday to follow up and it hadn't been processed yet either. </p> <p> </p> <p>Yesterday I rushed to Blue Route Mall after work as my application had been processed and successful. </p> <p> </p> <p>When I got there, the wrong phone colour had been selected. The phone colour I provided was Charcoal/Grey. The phone colour on the system was Gold/Champagne. They then apologised and advised that they will process the application again with the correct colour and it should be ready the following day (today). </p> <p> </p> <p>Today again, I rush from work, get to the store and the application was not sent off to be processed.</p> <p> </p> <p>Because of my job, I require a phone. I had to buy a cheaper device elsewhere as I could not wait any longer.</p> <p> </p> <p>I am very close to cancelling my application. This is really unacceptable.</p>