UNACCEPTABLE SERVICE - CANCELLATION OF 2ND CONTRACT

<p>Query/ Reference no: ********** 7 - Cancellation of contract ********** </p> <p>I app**** online for the Wifi Feb special of R149 a month, received the unit and it was activated.</p> <p>Then a second unit was delivered to me, 2 days later which I did not request and did not sign up for.</p> <p>I phoned Telkom logged the error and requested this to be collected and returned. Which was done.</p> <p>However NOW I'm being Billed and already charged and already been taken from my debit order for a 2nd contract I DID NOT SIGN UP FOR AND DID NOT AGREED TO.</p> <p>Received and invoice for Febuary for R596 and this was indeed deducted from from debit order, which was supposed to be R298.</p> <p>Now I see my March invoice I have also being billed for the 2nd contract total of R298, which is supposed to be R149.</p> <p>This is truly uncceptable.</p> <p>The no of the contract that must be cancelled is ********** </p> <p> </p> <p>1. I logged a call with Telkom on 21 March 2017- and was given reference ********** 7 and was told this will be sorted out within 72 hours.</p> <p>2. I again after 72 hours has passed chatted to a agent online as was told this is a cancellation of a contract irrespective of the reason and it will take 30 days. I requested this to be done immediately</p> <p>3. After a couple of days I again contacted a agent online, now I was being told they cant give me a time frame, I requested a Team Leader to phone me- to date NO ONE has phoned me.</p> <p>4. Again spoken to a agent online - this time they just thanked me for my enquiry and asked if I needed any further assistance and then disconnected. No reply whatsoever to my current enquiry. </p> <p>5. Phoned 08110, the agent apologized, and acknowledged my prevoius enquiries and said that he will put me through to his team leader, I holded and holded and holded and couldnt hold any longer.</p> <p> </p> <p>This is Truly unacceptable, no one can confirm exactly the status of this enquiry and what will the steps be to rectify this. I would like my account credited and if need be a refund must be done or my account must be in credit.</p> <p> </p> <p>Can I please have a responce as the the exact status of this query and HOW AND WHEN this be rectified.</p> <p>I'm sure you can understand I'm really upset about this, how can you be charged for a contract you did not request and do not sign up for and which you do not have? This is truly the worst experience I have ever had with any service provider. </p> <p>I'm expecting a responce from you ASAP. OR I will have to take this even further.</p>